… At least on a Mac it isn’t.
I took advantage of the free $10 download plus a current crazy sale, and tried out some Rhapsody MP3 downloads. After I bought the songs, I was supposed to download them all as a zip file, then extract them. I just got a 4kb file.
I tried to email Rhapsody MP3, but the webform didn’t work on Firefox/Mac. So I called someone who slowly read from scripts and wouldn’t jump past “what happened when you tried to open the zip file?” once I told him how small it was. I eventually stumbled upon a way to re-download the tracks because the service recognized they didn’t work, just not where the FAQ said it was. So just before I got transferred to a third person, it worked.
The music arrived and extracted, but one of the songs stopped playing about 50 seconds in. It did this on two different Macs and a Vista PC. I redownloaded with a credit from customer service, and it had the same problem. I tried the customer service chat app, where I was told that the tech support guy couldn’t find the song in their system. I had no idea what to make of that.
He emailed our chat transcript to someone in tech support who must posses a search function. I’m about ready to give up on my song, but maybe they’ll email me back with help.
This reminds me of an Xbox issue where I tried to redeem a downloadable game code as a civilian, unrelated to work. Ultimately, after speaking with a bunch of people and not being called back several times, the final guy said I was in some queue where they would manually fix the problem. But he could give me no time-frame, not a few weeks, or a month, or anything. It’s been about seven or eight months.
Further digression: I try to persist to get what I’m owed on principle, but it’s usually a waste of my time relative to the issue. ATT, Gamestop, Microsoft (Xbox), Tivo, and others have recently caused problems that are worth paying an extra $5-10 to avoid the customer service shuffle.
Rhapsody MP3: You’re off to a bad start. All you out there in internet-land, try the free promo, but keep the expectations low. Stick with Emusic and Amazon downloads for now.